Omnipod® 5 Smartphone Compatibility

The Omnipod 5 App v1.2.1 for compatible smartphones became available on 5/22/23. The new release includes background updates aimed at improving the overall App functionality, including system communication. If an Omnipod® 5 App error presents on the screen after completing the update, it can be cleared by tapping the OK button. You can continue use of your Omnipod 5 System and this will not impact insulin delivery or Pod functionality. If you continue to get this notification, please contact Customer Care at 1-800-591-3455.

An update to the Omnipod® 5 App is now available in the Google Play Store. The new update addresses the communication issue between the Omnipod 5 App and Pod running on the Android 12 operating system. We recommend all phone control users update the Omnipod 5 App to the latest version [V1.0.92], regardless of whether you have experienced the issue.

If you are using your compatible personal smartphone to control the Omnipod 5 System and it breaks, becomes lost or stolen, you'll be able to switch to the Insulet-provided controller. You will need to start setup again on the provided controller.

At this time, users are unable to transfer settings from one device to another. Before starting Omnipod 5 using a new mobile device or Insulet provided controller, it is recommended that you upload your most recent Omnipod 5 data to Glooko. Within Glooko there is a settings sheet that will summarize your Omnipod 5 settings for you to input into your new device.

When a new phone model becomes compatible with the Omnipod 5 System, we will update the compatibility list which can be found at www.omnipod.com/compatibility.

The mobile device compatibility list will be updated on a regular basis as new compatible smartphone models are available. Users are encouraged to visit www.omnipod.com/compatibility for smartphone model compatibility updates.

No, the Dexcom G6 receiver cannot be used as part of the Omnipod 5 System. Users must use the Dexcom G6 mobile app on a compatible device as part of the system. Visit www.dexcom.com/compatiblity.

No, there is no separate prescription required to use your compatible smartphone to control the Omnipod 5 System.

Before the first time using the Omnipod 5 App on your smartphone, you will need to first login to the provided Omnipod 5 Controller with your Omnipod ID. If you do not have an Omnipod ID, you can go to www.omnipod.com/setup to create an ID. Once you have established an Omnipod ID, walk through the login steps on the provided Omnipod 5 Controller. This initial login on the Controller will establish your account and you can now login to the Omnipod 5 App on your phone with the same Omnipod ID. This is a one-time process required before using the Omnipod 5 App for the first time.

The Omnipod 5 App has been optimized and should not have an impact on your smartphone's battery life. The Omnipod 5 Pod and Dexcom G6 CGM are in continuous communication but the mobile app only wakes and checks for Pod status periodically using Bluetooth low energy which is designed to not drain the battery. In addition, internet connection is only established on-demand when certain functionality, like update checks are needed, and therefore is used infrequently and should not impact smartphone battery life.

We have designed the Omnipod 5 App so that you can use your phone as intended while receiving continuous insulin therapy. For example, you do not need to stay in the App while a bolus is being delivered or while you have the Activity feature in use. It is, however, advised that you complete your intended task, such as a bolus or basal changes, by verifying the confirmation message on your screen before leaving the app.

The Omnipod 5 App relies on some of your smartphone's settings to function. The tables below outline the required and recommended settings to ensure the Omnipod 5 System works as intended. To change your settings on an Android phone, find the Settings app, and then tap the gear icon labeled Settings.

The Omnipod 5 System is safe to use at atmospheric pressures typically found in airplane cabins during flight. Always check your glucose frequently during flying. Though the Omnipod 5 System is safe to use at atmospheric pressures typically found in airplane cabins during flight, the atmosphere pressure in an airplane cabin can change during flight, which may affect the Pod's insulin delivery. The Omnipod 5 App sends and receives information from the Pod using Bluetooth® wireless technology. Before flying, check your airline's policy regarding the use of Personal Medical Electronic Devices that communicate using Bluetooth technology. If use of a Personal Medical Electronic Device using Bluetooth technology is allowed, set your Omnipod 5 App to airplane mode while on the airplane. The Bluetooth setting remains enabled in the controller's airplane mode so you can communicate with your Pod. Airplane Mode is a device setting that will turn off cellular and Wi-Fi network connectivity but keep Bluetooth active. If you are using your smartphone, make sure to check that Bluetooth is enabled after you turn ON Airplane mode. ALWAYS keep the Bluetooth setting ON. If you turn this setting OFF, you will not be able to use the Omnipod 5 App.

The Omnipod 5 App has been designed to ensure safe and secure communication with the Pod. The app ensures that you must first login to start using the app. The app is verified through Insulet's cloud using the industry standard certificate. Every communication between the Pod and Omnipod 5 App is encrypted and goes through a series of verifications to ensure that only the trusted Omnipod 5 App can communicate with the Pod. As a result, all aspects of the communication between the app, Pod, and the cloud are protected from security threats.

Smartphone compatibility is defined at two levels: the phone model and the operating system. In order to use your personal smartphone to control the Omnipod 5 System, you’ll need to have both a compatible phone model and operating system that is on our compatibility list. Our compatibility list can be found at Omnipod.com/compatibility.

The Omnipod 5 App sends and receives information from the Pod using Bluetooth wireless technology and therefore cellular connectivity does not impact insulin delivery.

If you are using your compatible personal smartphone to control the Omnipod 5 System, you’ll be able to continue using the Omnipod 5 App after you’ve updated your Operating System. The Pod will continue delivering insulin and will re-establish connection with the Omnipod 5 App once the update is complete.

No, the Dexcom G6 receiver cannot be used as part of the Omnipod 5 System. Users must use the Dexcom G6 mobile app on a compatible device as part of the system. Visit www.dexcom.com/compatiblity.

The Omnipod 5 System requires the Dexcom G6 mobile app, not the Dexcom G6 receiver, to set-up the Dexcom G6 CGM System. The Dexcom G6 can only connect with one medical device, either the Dexcom G6 receiver or the Pod, at a time. Omnipod 5 provides automated insulin delivery with the Pod and Dexcom G6 continuously connected.   This means that, to remain in automated mode, the Pod must be the medical device that Dexcom connects with and the Dexcom receiver cannot be used.  The Dexcom G6 app also offers many great features including Follow, Clarity and Smart Watch functionality. Visit www.dexcom.com/compatibility to view the list of compatible phone models for the Dexcom G6 CGM, and www.omnipod.com/compatibility for the list of compatible phone models for the Omnipod 5 System.

For the Omnipod 5 Automated Mode feature to work, you will be required to control the Dexcom G6 CGM from the G6 mobile app on a compatible phone.  If you do not have a Dexcom compatible phone, you will have to purchase a phone from their compatible phone list.  Please visit www.dexcom.com/compatibility for the latest list. You do, however, have the option to use Omnipod DASH®, alongside the Dexcom G6 CGM with a Dexcom receiver.