Omnipod® 5 FAQs:
Phone Control

The Omnipod® 5 App for iPhone is available to download from the App Store and use on a compatible iPhone with Dexcom G6.

For resources to help you prepare you can visit omnipod.com/iphonesetup

You can start on Omnipod® 5 and Dexcom G6 with your iPhone after receiving the intro kit and completing onboarding and training.

If you get started on Omnipod® 5 using an Insulet provided Controller and want to change to your iPhone later, you can download the Omnipod 5 App for iPhone from the App Store. You will need to transfer your settings and adaptivity will restart when changing devices.

For resources and steps to get started you can visit omnipod.com/iphonesetup

When the Omnipod 5 App for iPhone was developed and submitted to the FDA for clearance, the Omnipod 5 System was integrated with the Dexcom G6 only. In order to bring this highly anticipated innovation to the community as quickly as possible it will first be compatible with Dexcom G6.

While we cannot disclose future innovation timelines, now that the Omnipod® 5 App for iPhone is available with Dexcom G6, we are actively working to innovate our Omnipod® 5 App for iPhone to be compatible with Dexcom G7. To learn more about Omnipod® innovation, visit our website at omnipod.com/innovation

The Omnipod® 5 App for iPhone is compatible with all iPhone models that run on iOS 17 and iOS 18, including the newly released iPhone 16 models. For a list of compatible smartphones you can visit omnipod.com/compatibility. 

If you are an existing Omnipod 5 user you do not need a new prescription to download the Omnipod 5 App on your compatible iPhone* from the App store.

If you are new to Omnipod® 5 work with your healthcare provider to obtain a prescription for Omnipod® 5. You will receive an Intro Kit with onboarding instructions to register your device and to schedule training.

If you are an existing Omnipod® 5 user, to get started you will need to:

1. Download the Omnipod 5 App from the App Store
2. Log in using your Omnipod ID and password
3. Transfer your current Omnipod 5 settings during First Time Setup.
4. Start a new Pod

For resources and steps to get started you can visit omnipod.com/iphonesetup

You must confirm your settings with your healthcare provider

If you are a current Omnipod 5 user you will be able to continue use of your Omnipod 5 Pods compatible with Dexcom G6 when the Omnipod 5 App for iPhone becomes available.

Yes, adaptivity will re-start when switching from the Omnipod® 5 Controller or compatible Android smartphone to the Omnipod® 5 App for iPhone. We have created resources to guide you through this process. For resources to help you prepare you can visit omnipod.com/iphonesetup

Switching to a new Omnipod® 5 device will require you to go through First Time Setup again. Insulin delivery history from previous Pods will be lost when you switch to your new device and adaptivity will start over.

• Starting with your first Pod on your new device, the System will estimate your total daily insulin (TDI) by looking at your active Basal Program (from Manual Mode) and set a starting baseline called the Adaptive Basal Rate from that estimated TDI.
• The insulin delivered in Automated Mode may be more or less than the Adaptive Basal Rate. The actual insulin delivery amount is based on current glucose, predicted glucose, and trend.
• At your next Pod change, if at least 48 hours of history was collected, SmartAdjust technology will start using your actual insulin delivery history to update the Adaptive Basal Rate.
• At each Pod change, for as long as you use your device, updated insulin delivery information is sent and saved in the Omnipod 5 App so that the next Pod that is started is updated with the new Adaptive Basal Rate.

When you make the switch from the Omnipod® 5 Controller or Android App to the Omnipod 5 iPhone App, you will need to go through the first time setup process. Note that you will need your current settings from your Controller for this process. Be sure to confirm those settings with your healthcare provider, and check out all of our resources to help make it a smooth transition: omnipod.com/iphonesetup

Yes, you will use your current Omnipod® ID and password created during onboarding to log in to the Omnipod® 5 App for iPhone.

To find your Omnipod ID or reset your password you can visit insuletid.com and select Forgot ID or Forgot Password.

If you are an existing Omnipod 5 user additional training is not required. An in-app tutorial will play when you download and log in to the Omnipod 5 App on your iPhone which explains the difference between the Controller and iOS user interface.

For additional resources and steps to get started you can visit omnipod.com/iphonesetup

Yes, you'll need to change your Pod during First Time Setup when changing to your iPhone. When you are ready to get started on the Omnipod® 5 App for iPhone, we recommend timing this at your next Pod change.

No, you don't need to change your Dexcom G6 when transitioning to your iPhone. At First Time Setup you will be prompted to discard and change your Pod. During that process, your sensor will unpair with your current device (Controller or Android smartphone) and re-pair with your iPhone.

After you've successfully completed First Time Setup and transitioned to your iPhone, we recommend powering off your Controller and storing it as a back up device as needed. You can't use more than one device to control your Omnipod 5 Pod at a time.

At this time, the Omnipod® 5 App for iPhone is only available in English.

For full instructions on how to complete the update, visit Omnipod 5 App 3.1.1 Update Instructions

For more information about Omnipod 5 App updates, visit the Omnipod 5 App FAQ page.

At this time, Google Pixel 6, Pixel 6 Pro, Pixel 7 and Pixel 7 Pro models will be impacted by Android 15.

The Android 15 update is expected to arrive to Google Pixel compatible phones mid to late August. While you can update your phone when available, you will receive a daily notification in the Omnipod® 5 App that you are using an untested Operating System.

If you do not want to receive a daily in app notification we recommend waiting to install Android 15 until compatibility testing with the Omnipod 5 App is complete which is expected this fall.

No, you do not need to update your phone to Android 15 to use the Omnipod® 5 App on your phone.

If you choose to update to Android 15, you will receive an in app notification once a day until compatibility testing with the Omnipod 5 App is complete which is expected this fall. Click ‘OK’ on the notification to continue using your Omnipod® 5 App.

If you choose to update to Android 15 we advise you DO NOT install the Omipod® 5 App into Android's newly offered "Private Space" feature to continue receiving notifications and alerts.

The Android 15 update will not change your adaptive basal rate or impact insulin delivery settings.

The new “Private Space” feature offered in the Android 15 update allows you to create a hidden space on your phone to save sensitive information. It is not recommended for apps that need to continuously run in the background which applies to many health monitoring applications.

The Omnipod® 5 App must be open or running in the background for notifications and alerts to function properly. Installing the Omnipod® 5 App into a “Private Space” will cause you to lose your insulin settings and adaptivity from the algorithm, and may lead to missing critical notifications and alerts.

Yes, adding other applications to Private Space will not affect the Omnipod® 5 App.

Android 15 includes "App Archiving", which allows you to free up space by partially removing infrequently used apps from your device.

If this setting is turned on, the Omnipod® 5 App may automatically archive if it has not been used for a few months.

This setting will not impact you if you are actively using your Omnipod® 5 App on your Android phone.

According to the Google Play Store, you may experience a delay of up to 72 hours to access it, depending on your region.

*For a list of compatible smartphone devices visit omnipod.com/compatibility.

The Omnipod 5 App relies on some of your smartphone's settings to function. The tables below outline the required and recommended settings to ensure the Omnipod 5 System works as intended. To change your settings on an Android phone, find the Settings app, and then tap the gear icon labeled Settings.

Smartphone compatibility is defined at two levels: the phone model and the operating system. In order to use your personal smartphone to control the Omnipod 5 System, you’ll need to have both a compatible phone model and operating system that is on our compatibility list. Our compatibility list can be found at www.omnipod.com/compatibility.

When a new phone model becomes compatible with the Omnipod 5 System, we will update the compatibility list which can be found at www.omnipod.com/compatibility. 

If we identify a potential issue that may interfere with a user’s ability to login and/or use the Omnipod 5 App, that phone model(s) will be removed from this list. We recommend that anyone using or looking to buy a compatible smartphone refer to the models listed on this page at www.omnipod.com/compatibility or use the Omnipod 5 Controller

Before the first time using the Omnipod 5 App on your smartphone, you will need to first login to the provided Omnipod 5 Controller with your Omnipod ID. If you do not have an Omnipod ID, you can go to http://www.omnipod.com/setup to create an ID. Once you have established an Omnipod ID, walk through the login steps on the provided Omnipod 5 Controller. This initial login on the Controller will establish your account and you can now login to the Omnipod 5 App on your phone with the same Omnipod ID.

No, there is no separate prescription required to use your compatible smartphone to control the Omnipod 5 System.

You will only be able to use either the provided Omnipod 5 Controller or the Omnipod 5 App on your compatible smartphone at a single time to control the Omnipod 5 System. If you decide later to use a different smartphone or go back to the Controller, neither adaptivity from the algorithm nor any insulin delivery history or settings will transfer over. Before switching devices, it's recommended that you upload your most recent Omnipod 5 data to Glooko®. Please also write down your settings from the Omnipod 5 App to enter into the new device.

If you're wearing a Pod, you'll need to deactivate it and activate a new one, since the Pod cannot communicate with two devices at one time. If possible, wait to switch between devices until a scheduled Pod change.

*Our compatibility list can be found at www.omnipod.com/compatibility

If you are using your compatible personal smartphone to control the Omnipod 5 System and it breaks, becomes lost or stolen, you'll be able to switch to the Insulet-provided controller. You will need to start setup again on the provided controller.

The Omnipod 5 App has been optimized and should not have an impact on your smartphone's battery life. The Omnipod 5 Pod and Dexcom G6 CGM are in continuous communication but the mobile app only wakes and checks for Pod status periodically using Bluetooth low energy which is designed to not drain the battery. In addition, internet connection is only established on-demand when certain functionality, like update checks are needed, and therefore is used infrequently and should not impact smartphone battery life.

We have designed the Omnipod 5 App so that you can use your phone as intended while receiving continuous insulin therapy. For example, you do not need to stay in the App while a bolus is being delivered or while you have the Activity feature in use. It is, however, advised that you complete your intended task, such as a bolus or basal changes, by verifying the confirmation message on your screen before leaving the app.

The Omnipod 5 App sends and receives information from the Pod using Bluetooth wireless technology and therefore cellular connectivity does not impact insulin delivery.

At this time, users are unable to transfer settings from one device to another. Before starting Omnipod 5 using a new mobile device or Insulet provided controller, it is recommended that you upload your most recent Omnipod 5 data to Glooko®. Within Glooko there is a settings sheet that will summarize your Omnipod 5 settings for you to input into your new device. 

The Omnipod 5 App update will not impact insulin delivery settings or your adaptivity from the algorithm. Normal use of the System will resume upon completion of the update from your compatible device. Please note, if you uninstall and reinstall the App you will lose your insulin settings and adaptivity from the algorithm.

If you are using your compatible personal smartphone to control the Omnipod 5 System, you’ll be able to continue using the Omnipod 5 App after you’ve updated your Operating System. The Pod will continue delivering insulin and will re-establish connection with the Omnipod 5 App once the update is complete.

If testing is not yet complete on a new Operating System, a notification will display once per day until testing is complete.

For a list of compatible Operating Systems visit omnipod.com/compatibility

The Omnipod 5 App is available for download on compatible smartphones and may be used to control the Omnipod 5 System. The Omnipod 5 App is compatible only with certain mobile devices and operating systems. *Please check our compatibility guide at omnipod.com/compatibility for more information about device compatibility.

Before using the Omnipod 5 App on your compatible smartphone, you'll need to first sign in to the Omnipod 5 Controller with your Omnipod ID. If you do not have an Omnipod ID, you can go to omnipod.com/setup to create one. After you've established an Omnipod ID, walk through the sign-in steps on the Omnipod 5 Controller. This initial sign-in on the Controller will establish your account, and you can now sign in to the Omnipod 5 App on your compatible smartphone with the same Omnipod ID. This is a one-time process required before you can use the Omnipod 5 App on your compatible smartphone.

If you're wearing a Pod and need to switch devices, you'll need to deactivate it and activate a new one, since the Pod cannot communicate with two devices at one time. If possible, wait to switch between devices until a scheduled Pod change.

Please note: When switching from the Controller to a compatible smartphone, neither adaptivity from the algorithm nor any insulin delivery history or settings will transfer over. Before switching devices, it's recommended that you upload your most recent Omnipod 5 data to Glooko®. Please also write down your settings from the Omnipod 5 Controller to enter into the Omnipod 5 App on your compatible smartphone.

The Omnipod 5 App is available for download on compatible smartphones and may be used to control the Omnipod 5 System. The Omnipod 5 App is compatible only with certain mobile devices and operating systems. *Please check our compatibility guide at omnipod.com/compatibility for more information about device compatibility.

If you're wearing a Pod and need to switch devices, you'll need to deactivate it and activate a new one, since the Pod cannot communicate with two devices at one time. If possible, wait to switch between devices until a scheduled Pod change.

Please note: When switching from the Controller to a compatible smartphone, neither adaptivity from the algorithm nor any insulin delivery history or settings will transfer over. Before switching devices, it's recommended that you upload your most recent Omnipod 5 data to Glooko. Please also write down your settings from the Omnipod 5 Controller to enter into the Omnipod 5 App on your compatible smartphone.

If you are currently using the Omnipod 5 App on your compatible phone there will be no impact to your adaptivity after running the Omnipod 5 App software update.

If you are transitioning from the dedicated Controller to smartphone control, then you will be required to start setup again and re-enter your settings, restarting adaptivity. Automated insulin delivery in the first Pod is initiated based on user-selected basal rate profiles and then adapts over time by tracking insulin delivered by the system. With each new Pod activation, the system adapts insulin delivery based on physiological needs and total daily insulin (TDI) delivered. After 2-3 Pod changes, adaptation generally stabilizes, and automated insulin delivery is based on the adaptation.