Omnipod® 5 FAQs:
Phone Control
Explore this page for FAQs on how to use your Omnipod 5 System with a compatible smartphone*.
*For a list of compatible smartphone devices visit omnipod.com/compatibility.
Omnipod 5 App for iPhone
Is the Omnipod 5 App for iPhone available?
How can I participate in the Limited Market Release for the Omnipod 5 App for iPhone?
If I start on Omnipod 5 today, will I be able to transition to the Omnipod 5 App for iPhone?
Why will the Omnipod 5 App for iPhone be compatible with Dexcom G6 and not Dexcom G7?
When will the Omnipod 5 App for iPhone be compatible with the Dexcom G7 CGM?
What phone models will the Omnipod 5 App for iPhone be compatible with?
Will I need a prescription to download the Omnipod 5 App on my iPhone? (Existing user)
Will I need a prescription to download the Omnipod 5 App on my iPhone? (New user)
Will I need new Pods when the Omnipod 5 App for iPhone is available?
Will I need additional training to transition from the Omnipod 5 Controller to the Omnipod 5 App for iPhone?
Will I re-start adaptivity when I switch to the Omnipod 5 App for iPhone?
Omnipod 5 App for Android
I have been notified that the Omnipod 5 App update is available for Android compatible smartphones - why can't I see it in the Google Play Store?
What are the recommended Android phone settings?
Using the Omnipod 5 App on a Compatible Smartphone
What does it mean when a smartphone is compatible with Omnipod 5? Is it the operating system and the phone model?
How do I determine if my phone is compatible with the Omnipod 5 System?
Why are certain phones being removed from the list of compatible smartphones for the Omnipod 5 App?
If I have a compatible smartphone, how do I start using it to control the Omnipod 5 System?
Is a separate prescription from my healthcare provider needed to use the Omnipod 5 App on my personal smartphone?
Can I use both the Omnipod 5 Controller and my personal compatible smartphone* to control the Omnipod 5 System?
What happens in the event I lose or break my personal smartphone?
Will using the Omnipod 5 App have an impact on the battery life of my smartphone?
Can I use my phone normally while delivering insulin?
Will cell phone signal or connectivity quality have an impact on insulin delivery functions?
What if I need to upgrade or change my smartphone? Will my settings be saved in the Omnipod 5 App itself?
Does updating the Omnipod 5 App on my compatible smartphone impact insulin delivery?
Will the Omnipod 5 App still work on my phone if I download a new Operating System that becomes available?
Switching between compatible devices
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (new Omnipod 5 user)
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (existing Omnipod 5 user)
Looking for more?
![FAQ Troubleshooting Women on Phone with Headset](/sites/default/files/2022-11/2_Column_Rectangle_FAQ_Troubleshooting_NoText_1200x800.png)
![FAQ Troubleshooting Women on Phone with Headset](/sites/default/files/2022-11/2_Column_Rectangle_FAQ_Troubleshooting_NoText_1200x800.png)
Contact Us
Podders can reach out to our Customer Care team using the Contact Us form or by calling 1‑800‑591‑3455. We’re available 24/7.
![Omnipod 5 Device Signal Icon](/sites/default/files/2022-12/2-col_Omnipod-5_device_signal_icon_1200x800_1.png)
![Omnipod 5 Device Signal Icon](/sites/default/files/2022-12/2-col_Omnipod-5_device_signal_icon_1200x800_1.png)
Omnipod 5 Device Compatibility
Learn more about monitoring your glucose levels and insulin dosing from your compatible smartphone.*
![Podder Testimonial Alvin and Mattie](/sites/default/files/2022-12/Podder_Testimonial_Alvin_Mattie_1200x800.png)
![Podder Testimonial Alvin and Mattie](/sites/default/files/2022-12/Podder_Testimonial_Alvin_Mattie_1200x800.png)
Omnipod Reviews
What's it like to be a Podder? Check out real stories of how Omnipod has simplified lives.