Omnipod® 5:
How to request a replacement
Not able to use your Pod for the full session? You may be eligible for a replacement.
Use the online form or Chat button available in PodderCentral® to report a Pod issue. If you need additional assistance, please call 1-800-591-3455.
What information do I need to provide to be considered for a Pod replacement?
Whether you call Product Support or are using the online product replacement form available on PodderCentral, we require the below information:
- Controller/PDM Serial Number
- Pod LOT
- Pod Sequence
- Alarm Code (if due to Hazard Alarm, Occlusion, or Blockage)
You can find this information here on your Pod:
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We also ask questions about the experience leading up to the lost Pod. Dates, glucose levels, and even information from your doctor’s visit, when available, can be helpful for our teams to provide the best possible support.