Omnipod® 5 FAQs:
Pod Not Compatible

 

What do I do if I got a “Pod not compatible” message?

If you’ve tried to activate a new Pod and got a message stating “Pod not compatible,” you will need to discard the Pod. Remove the Pod and make sure it is outside the communication range of the App (approximately 20 feet or 6 meters).

Before activating a new Pod, make sure that you are using Pods that are compatible with the Sensor you selected.

 

Omnipod 5 Sensor Selection option showing Dexcom G7 as the selected sensor Omnipod 5 Sensor Selection option showing Dexcom G7 as the selected sensor

 

Omnipod 5 Sensor Selection option showing Dexcom G7 as the selected sensor Omnipod 5 Sensor Selection option showing Dexcom G7 as the selected sensor

You can check the Pod packaging (Pod box and tray lid) to see which sensor your Pod is compatible with.

 

Omnipod 5 Pod Packaging example Omnipod 5 Pod Packaging example

 

Omnipod 5 Pod Packaging example Omnipod 5 Pod Packaging example