Omnipod® 5 Software Release FAQs

You will receive a notification on the Controller screen when the software is ready to install. It is important to ensure you have adequate battery levels and strong Wi-Fi connection prior to accepting the update. Your Controller battery level must be above 15%.

If you are ready to install the update you can select ‘Update Now’ and simply follow the on-screen instructions. If you are not ready to install the update you can select ‘Not Now’ and update at a time convenient to you.

You will not be able to navigate within the Omnipod 5 Controller during the update, including the ability to bolus. However, your insulin therapy will not be impacted. Basal insulin will continue to deliver in the background. Normal use of the Omnipod® 5 Controller will resume upon completion of the update.

We always recommend installing updates available to you as soon as you are able to ensure you have the latest software with the software fix.

When the update is available a notification will present on the screen and you will have the option to install at that time or delay the update.

If you are ready to install the update you can select 'Update Now'. If you are not ready to install the update you can select 'Not Now' and update at a time convenient to you.

If you choose ‘Not Now’ you can manually update at any time from the notification menu (bell icon). Otherwise, each time you select ‘Not Now’ a notification will reappear after 72 hours until the update is successfully installed.

Yes, you do need to be connected to Wi-Fi to install a deferrable update.

If you are not connected to Wi-Fi when the update is available, you will be prompted to connect to Wi-Fi before you can install the update.

We recommend ensuring you have a strong Wi-Fi connection when updating. It could take longer to install the update with a weak Wi-Fi connection.

Your Controller battery level must be above 15% to install the update.

Your Controller can be charging during the update. Your Controller must reach the required battery level of greater than 15% while charging before the Controller will update.

The Omnipod® 5 update will not change the algorithm or impact insulin delivery settings.

The Omnipod® 5 update will not impact insulin delivery settings or your adaptive basal rate.

The Omnipod® 5 update will not require you to change your Pod or sensor.