For Active Days, Give Your Pod a Pal
Looking for additional support during the warmer months, sports or water activities? We’ve got you covered. Try PodPals™, an adhesive overlay accessory for the Pod developed by the makers of the Omnipod® Insulin Management System!
WATER RESISTANT
FLEXIBLE DESIGN
MEDICAL GRADE
CUSTOM-FIT FOR THE POD
Order Your PodPals™ Today
TO ORDER: Just complete the form below.
Please see instructions here or below on how to use PodPals™
Order your PodPals by contacting us at 0800 011 6132* or +44 20 3887 1709 if calling from abroad. PodPals come in a pack of ten and cost £18.00 including VAT, you may be entitled to VAT exemption. Full payment is required by credit/debit card. On receipt of your order we will email you further details including a VAT exemption form and a secure link to pay by credit card.
If you want to place a reorder or order Podpals today please call Customer Care, they are available 24/7 to receive your order.
Insulet is very excited to launch a self-serve customer portal where you will be able to confirm and track future orders as well as report some product issues like hazard alarms.
PodPals™ Instructions
Instructions below on how to use PodPals™. Alternatively you can download a version here
PodPals are intended to be accessories that may be used to assist in adherence of the skin attachment area surrounding the Pod while using the Omnipod® System or Omnipod DASH® System.
1 > Begin with an active Pod in an appropriate site location.
2 > Open the package by pulling the tabs apart.
3> Peel back and completely remove the top layer of paper backing (A).
4> With the sticky side facing down, fit the PodPal over the Pod. Avoid touching the adhesive. Instead, hold using the paper backings (B). Do not stretch the PodPal prior to, or during application.
5> Before pressing down to secure the PodPal, make sure it covers all edges of the Pod's adhesive pad, and does not cover any part of the Pod, especially the cannula viewing window.
6 > Gently peel off the paper backings (B) from both sides.
7 > Press down on all areas to secure the PodPal to the skin and the Pod's adhesive pad. Make sure to smooth out any wrinkles.
8> When ready to remove your PodPal, gently peel up on its edges and lift from the skin. Remove the PodPal first, then the Pod.
Application Tips
• Make sure the application site is clean and thoroughly dry before application. Avoid using body lotions, creams or oils, as these products may loosen the adhesive.
• Press down and hold the PodPal for 30 seconds after application to ensure maximum adhesion.
• Press down and smooth out the overlay as needed to avoid wrinkles.
• When applying your PodPal in a hard-to-reach site location, assistance may be required.
• Once applied, the PodPal must remain in place for the life of the Pod.
Please note that you can withdraw your order without penalty and without giving any reason within 14 days of the delivery of the PodPals. Learn more information about your right of withdrawal.
Please let us know upon receipt if the products delivered do not correspond to your order or if they are affected with any obvious defect; we will provide you with new products.
If you decide you do not want the Podpals you ordered, you can contact Omnipod Customer Care on 0800 011 6132 or [email protected] or by using the template available here within 14 days of delivery of the Podpals to inform us. You do not have to give any reasons for the return of the goods. The goods must be returned unopened within 14 days from your cancellation call and once received Insulet will refund the cost of the Podpals within 14 days. The refund including standard return costs will be made under the same conditions as the payment. If the goods are opened, you will lose the right to return them.