Omnipod® 5 FAQs:
Omnipod 5 App & Other
Mobile Apps

Insulet is committed to the continuous improvement of your user experience and the innovation of our products. From time to time, we will send out updates to address feedback received from our users, update certain product features, and integrate new technologies. When you receive an update, you will be prompted in the Omnipod 5 App prior to installing. Simply follow the steps to complete this process. 

The Omnipod 5 App update will not change the algorithm or impact insulin delivery settings.

The Omnipod 5 App update will not require you to change your Pod or sensor. 

You do not need to pause insulin delivery or adjust insulin delivery settings to install the update. The Omnipod 5 App on a Controller or compatible smartphone* will not update while a bolus is being delivered. Basal insulin will continue to deliver in the background. Normal use will resume upon completion of the update. 

You will receive a notification to update the Omnipod 5 App on your dedicated Controller or compatible smartphone*, regardless of whether your device is connected to Wi-Fi or a cellular network. However, if your device is not connected to Wi-Fi when you select the option to update, you will be prompted to connect to a Wi-Fi network. 

To check the version of your Omnipod 5 App, you can follow these steps:

1. Open the Omnipod 5 App on your device.
2. Click on the three lines on the upper left-hand side.
3. Navigate to the ‘About’ section of the app.
4. Scroll down and look for ‘App Version’, ‘Version’, or similar. This should display the current version of your Omnipod 5 App. 

If you are using the Omnipod 5 App on an Insulet-provided Controller or compatible Android smartphone, you will receive the 3.1.1 update. For a list of compatible devices visit omnipod.com/compatibility.

The 3.1.1 software update brings new features, including the integration of Omnipod 5 with the FreeStyle Libre 2 Plus sensor and the introduction of Custom Foods. Additionally, the update will remove the Temp Basal Presets feature. Note that the FreeStyle Libre 2 Plus sensor option will be available exclusively on the Omnipod 5 Controller.

For full instructions on how to complete the update on your Controller, visit Omnipod 5 App 3.1.1 Update Instructions.

We always recommend installing updates available to you as soon as you are able to ensure you have the latest software and features. When the 3.1.1 update is available a notification will present on the screen and you will have the option to install at that time or delay the update. If you are not ready to install the update you can select 'Not Now' and update at a time convenient to you. Please note each time you select 'Not Now' a notification will reappear after 72 hours until the update is successfully installed.

You can update the Omnipod 5 App at any time either manually or directly through the Google Play Store App, if you have a compatible smartphone*. Please note, if you initiate an update directly in the Google Play Store App, you must relaunch the app to continue receiving notifications. 

If you are using a Controller it must have network connectivity. If your Controller is in airplane mode, you won’t receive the update notification or be able to install the update. However, once you turn off airplane mode, you should receive the update notification within 24 hours. 

To manually update: 

1. Navigate to the home screen. 
2. Tap the notification bell. 
3. Tap the update notification. 
4. Tap ‘Update Now’. 

Simply follow the on-screen instructions to install the update.  

Your Controller or compatible smartphone* battery level must be above 15% to install the update.  

Your Controller or compatible smartphone* can be charging during the update. Your device must reach the required battery level of greater than 15% while charging to begin the update installation. 

As we shift our efforts to improving the PodderCentral website, the PodderCentral mobile app will no longer be available for use or download on the Google Play Store and App Store. There will be no changes to any information that is currently located on the PodderCentral platform, and users will be able to continue to make updates, link their Omnipod device to Glooko®, and access eLearning through their web browser at www.PodderCentral.com.

The Omnipod DISPLAY App is compatible with the Omnipod DASH® System enabling the user to view their system status on their personal phone. The Omnipod DISPLAY App is not compatible with Omnipod 5.