Omnipod® 5 FAQs:
Omnipod 5 App & Other
Mobile Apps

Insulet is committed to the continuous improvement of your user experience and the innovation of our products. We are excited to announce that this update includes the integration of Dexcom G7. From time to time, we will send out updates to address feedback received from our users, update certain product features, and integrate new technologies. When you receive an update, you will be prompted in the Omnipod 5 App prior to installing. Simply follow the steps to complete this process. 

The Omnipod 5 App update will not change the algorithm or impact insulin delivery settings.

The Omnipod 5 App update will not require you to change your Pod or Dexcom G6 sensor. 

You do not need to pause insulin delivery or adjust insulin delivery settings to install the update. The Omnipod 5 App on a Controller or compatible smartphone* will not update while a bolus is being delivered. Basal insulin will continue to deliver in the background. Normal use will resume upon completion of the update. 

You will receive a notification to update the Omnipod 5 App on your dedicated Controller or compatible smartphone*, regardless of whether your device is connected to Wi-Fi or a cellular network. However, if your device is not connected to Wi-Fi when you select the option to update, you will be prompted to connect to a Wi-Fi network. 

To check the version of your Omnipod 5 App, you can follow these steps:

1. Open the Omnipod 5 App on your device.
2. Click on the three lines on the upper left-hand side.
3. Navigate to the ‘About’ section of the app.
4. Scroll down and look for ‘App Version’, ‘Version’, or similar. This should display the current version of your Omnipod 5 App. 

The Omnipod 5 App v3.0.1 update will include the ability to pair a compatible Pod with a Dexcom G7 sensor, in addition to background performance enhancements. Your Controller and/or compatible smartphone* will receive a notification for an update on July 30th. 

You will receive a notification on your device screen when the update is ready to install. Simply follow the on-screen instructions. It is important to ensure you have adequate battery levels and strong Wi-Fi connection prior to accepting the update. Your Controller or compatible smartphone* battery level must be above 15%.

If you are ready to install the update you can select 'Update Now'. If you are not ready to install the update you can select 'Not Now' and update at a time convenient to you.

You can also update anytime directly on the Google Play Store App if you have a compatible smartphone.  

You must relaunch the app to continue receiving notifications if you initiate an update directly in the Google Play Store App.  

For full instructions on how to complete the update on your Controller, visit Omnipod 5 App v3.0.1 for Controller.

For full instructions on how to complete the update on your Compatible Smartphone, visit Omnipod 5 App v3.0.1 for Android Compatible Smartphones.

You will not have access to the Omnipod 5 App on your Controller or compatible smartphone, including the ability to bolus, while the update is installing. Normal use of the Omnipod 5 App will resume upon completion of the update. Basal insulin will continue to deliver in the background. 

You can update the Omnipod 5 App at any time either manually or directly through the Google Play Store App, if you have a compatible smartphone*. Please note, if you initiate an update directly in the Google Play Store App, you must relaunch the app to continue receiving notifications. 

If you are using a Controller it must have network connectivity. If your Controller is in airplane mode, you won’t receive the update notification or be able to install the update. However, once you turn off airplane mode, you should receive the update notification within 24 hours. 

To manually update: 

1. Navigate to the home screen. 
2. Tap the notification bell. 
3. Tap the update notification. 
4. Tap ‘Update Now’. 

Simply follow the on-screen instructions to install the update.  

Your Controller or compatible smartphone* battery level must be above 15% to install the update.  

Your Controller or compatible smartphone* can be charging during the update. Your device must reach the required battery level of greater than 15% while charging to begin the update installation. 

As we shift our efforts to improving the PodderCentral website, the PodderCentral mobile app will no longer be available for use or download on the Google Play Store and App Store. There will be no changes to any information that is currently located on the PodderCentral platform, and users will be able to continue to make updates, link their Omnipod device to Glooko®, and access eLearning through their web browser at www.PodderCentral.com.

The Omnipod DISPLAY App is compatible with the Omnipod DASH® System enabling the user to view their system status on their personal phone. The Omnipod DISPLAY App is not compatible with Omnipod 5.

No, the Dexcom G6 receiver cannot be used as part of the Omnipod 5 System. Users must use the Dexcom G6 mobile app on a compatible device as part of the system. Visit www.dexcom.com/compatiblity.

The Omnipod 5 System requires the Dexcom G6 mobile app, not the Dexcom G6 receiver, to set-up the Dexcom G6 CGM System. The Dexcom G6 can only connect with one medical device, either the Dexcom G6 receiver or the Pod, at a time. Omnipod 5 provides automated insulin delivery with the Pod and Dexcom G6 continuously connected. This means that, to remain in automated mode, the Pod must be the medical device that Dexcom connects with and the Dexcom receiver cannot be used. The Dexcom G6 app also offers many great features including Follow, Clarity and Smart Watch functionality. Visit www.dexcom.com/compatibility to view the list of compatible phone models for the Dexcom G6 CGM, and www.omnipod.com/compatibility for the list of compatible phone models for the Omnipod 5 System.

For the Omnipod 5 Automated Mode feature to work, you will be required to control the Dexcom G6 CGM from the G6 mobile app on a compatible phone. If you do not have a Dexcom compatible phone, you will have to purchase a phone from their compatible phone list. Please visit www.dexcom.com/compatibility for the latest list. You do, however, have the option to use Omnipod DASH®, alongside the Dexcom G6 CGM with a Dexcom receiver.