Omnipod DASH® System – Frequently Asked Questions

You can discover if you’re eligible by visiting  omnipod.com/get-started and completing the online benefits check. This self-service tool allows you to initiate the process of verifying benefits and coverage for DASH. If you have coverage, we will place your order for DASH today and proactively contact you when your DASH PDM is ready to ship. If your existing insurance plan does not offer coverage for Omnipod DASH, we will work with your health care provider to facilitate an appeal to your Insurance company on your behalf. If insurance coverage is not currently available—a cash pay option exists for customers.

We have secured coverage with pharmacy benefit managers and health plans across the nation and are continuing to expand access. We continue to be as dedicated as ever to gaining affordable access for people with diabetes, and we are confident that our decision to pursue coverage through the pharmacy benefit will provide you with a positive impact in the future.

One way you can make an impact directly is by lending your own voice to this effort, through our online resources https://www.omnipod.com/is-omnipod-right-for-me/coverage/advocacy. On this page you’ll find helpful tips on how to self advocate for you or someone in your care.

In order to provide more efficient service, we have brought on a new partner, ASPN Pharmacies (pronounced ‘Aspen’). ASPN, and their dedicated team, will now power the Omnipod Pharmacy Support Program. The ASPN team is here to help secure your prescription, check your coverage and coordinate fulfillment at your pharmacy of choice. 

ASPN is our pharmacy support partner. They'll check your pharmacy coverage for Omnipod so you know your co-pay, and ensure your prescription is directed to the pharmacy of your choice. ASPN will also text you periodically to keep you updated on your prescription status. 

ASPN will work with your doctor to coordinate getting your prescription filled. Just respond to the text prompts to ensure your information is correct and they'll take care of the rest. You'll also be able to choose the pharmacy where you’ll pick up your prescription once it's filled or have it shipped for easy home delivery. 

ASPN is our partner to streamline the prescription process. They will help facilitate your prescription at your regular pharmacy, or the pharmacy of your choice. 

For questions about your prescription at ASPN Pharmacy, call them directly at 1-866-347-0036.

ASPN works diligently to get every prescription fulfilled as soon as possible, but the timeline may vary depending on the product and your insurance coverage. 

You may opt-in to receive text updates to track your prescription status. To sign up for text alerts, reply “YES” to the initial text message opt-in you receive for your prescription. 

ASPN will manage your first prescription. For refills, ASPN will continue to manage your prescription if you selected mail-order delivery when you signed up for Omnipod. If you signed up for pharmacy pick-up, please coordinate refill needs directly with your local pharmacy.  

The phone number displayed for ASPN Pharmacies can vary based on your telephone carrier. For phone calls, it may display as ASPN Pharmacies, Asembia, or numerically display the phone number for your ASPN Pharmacies Patient Support Program – 1-866-347-0036. For SMS, this number will read – 84790. 

You may opt-in to receive text updates to track your prescription status. To sign up for text alerts, reply “YES” to the initial text message opt-in you receive for your prescription. 

ASPN’s patient support team will reach out by phone and/or text message to notify Omnipod users that ASPN Pharmacies has received their prescription. You may also receive text message updates about your prescription status (if you opted in to receive text alerts). After coverage has been secured, ASPN will contact you by phone or text to schedule prescription delivery or pick up. 

In order to protect your privacy and comply with pharmacy regulations, ASPN Pharmacies is required to verify personal information with every patient before they can disclose information about a prescription. 

If you’re new to Omnipod, you may be able to take Omnipod 5 or Omnipod DASH for a spin. ASPN Pharmacies will automatically check for your eligibility once they receive an e-prescription from your doctor.  

There are a variety of reasons you may not qualify for an Omnipod Free Trial. Free trial is not available to, without limitation, beneficiaries of Medicare, Medicaid, or other federal health care programs, or to members of certain commercial health plans, and those who have tried Omnipod in the past.

About 48 hours after receiving  your prescription, ASPN will notify you of your ongoing insurance costs and your eligibility for a free trial. 

If you decide you do not want to continue with Omnipod, there is nothing you need to do! There are no hidden fees or costs to worry about, and you do not need to return any product, regardless of whether it is unused or not. You may dispose of your Pods in accordance with your local waste regulations. Please feel free to call the Insulet Customer Care Team at 1-800-591-3455 with any additional questions. 

Once you receive your new DASH PDM, visit the App Store, download the apps and get started!

For more information go here omnipod.com/current-podders/apps-software

The Omnipod DISPLAY app is an iOS smartphone application that conveniently displays information from your Omnipod DASH Personal Diabetes Manager (PDM) on your smartphone. It can also help you easily locate your PDM with the “Find My PDM” feature.

Yes. The Omnipod DISPLAY app is an iOS smartphone application that conveniently displays information from your Omnipod DASH Personal Diabetes Manager (PDM)on your smartphone. It can also help you easily locate your PDM with the “Find My PDM” feature

The Omnipod VIEW app is an iOS smartphone application that allows users to view PDM data and Pod status information from any Podder® who sends an invitation via email.

iPhone widgets are an abbreviated visual of the mobile app, visible after swiping right from the home screen.

iPhone widgets are meant to provide a quick glance of content.

The Omnipod DISPLAY app and Omnipod VIEW app have associated widgets that allow for a quick glance of PDM/insulin delivery information remotely on your smartphone.

The Omnipod DISPLAY app and Omnipod VIEW app iPhone widgets can be configured next to the Dexcom (CGM) Share app widget for a quick glance of PDM and CGM data within a single smartphone screen.

No, but the Omnipod DASH has an iOS widget available that can be configured to allow the G5 or G6 Dexcom widget to be viewed directly next to a user’s Omnipod DASH information.

The PDM will normally update the Omnipod DISPLAY app quickly if the PDM’s screen is turned off or asleep, if the user is within range and if Bluetooth® wireless technology is activated (up to 30 feet). This process mimics similar mobile apps in the diabetes community and was designed to preserve phone battery.

For more information, go here omnipod.com/current-podders/apps-software or within the Omnipod DISPLAY app ‘Help’ section, located within the app’s ‘Settings’ section.

With the Omnipod DISPLAY app, you can use your smartphone to:

• See current PDM information, including Pod status and alarms
• Locate your PDM using the “Find My PDM” feature
• Review your insulin therapy history
• Invite others to view your PDM data when they download and use the Omnipod VIEW application

No. You must use your Omnipod DASH PDM to deliver insulin.

The Omnipod DISPLAY app is a secondary, convenient display for your PDM information and related Pod status.

Use your Omnipod DISPLAY app to invite your loved ones or caregivers to view your Omnipod DASH PDM information using their email address. In addition to the Omnipod DISPLAY app, you’ll also need a PodderCentral® account to invite a viewer.

If you don’t have a PodderCentral account already, create one by entering your email at the bottom of the screen and following the on-screen instructions.

Once logged in, they will receive a single use invite to download the Omnipod VIEW app. Once they install the Omnipod VIEW app on their personal smartphone, they can accept the invitation and “Connect to Podder.”

They will be asked to enter the code they received via email to view your Omnipod DASH PDM information and Pod Status.

In the event you need to setup a new PDM (e.g. replacement), you will need to pair this new device with your Omnipod DASH DISPLAY application, and re-issue any invitation to those individuals that you’d like to view your information.

To share your DASH PDM data with Viewers, you’ll need to establish a PodderCentral account to facilitate the invitation process. As part of the invitation process, a Directed Disclosure form is completed to ensure you’re sharing with the appropriate Viewers.

No. The Omnipod DISPLAY app can only be paired with one Omnipod DASH PDM at a time. To view information from more than one PDM, you will need to download the Omnipod VIEW app.

In the event you have to setup a new PDM (e.g. replacement), you will need to pair this new device with your Omnipod DASH application, and re-issue any invitation to those individuals that’d you’d like to view your information.

The Omnipod DISPLAY app is supported on any iPhone model that runs iOS 11.3 or greater.

Tablets and laptop computer(s) are not supported.

The Omnipod DISPLAY and Omnipod VIEW apps are for iOS only at this time.

Yes. Notifications and alarms can be set up to receive a notification on your smartphone each time a new notification or alarm appears on your PDM.

To do so:

• Go to Settings > Alerts and make sure that “All Alerts” is toggled on.
• Go to your iOS Settings for the Omnipod DISPLAY app and set Notifications to “Allow.”

Yes. To remove a Viewer, navigate to the Settings tab and press Viewer. Tap the down arrow next to the Viewer’s name, select Edit Viewer, and then Delete. For more information go here omnipod.com/current-podders/apps-software or within the Omnipod DISPLAY apps ‘Help’ section.

Use the “Find my PDM” feature within the Omnipod DISPLAY app to quickly locate your PDM. Wherever it may be, “Find my PDM” will trigger an audible tone to help you find it. “Find my PDM” works via Bluetooth® wireless technology and therefore, the PDM must be within 30 feet of your iPhone. Please note, the PDM’s screen must be “asleep” or turned off in order to receive the Bluetooth® wireless signal to begin beeping.

No, the app itself is not available on your Apple Watch. You can only receive notifications on your Apple Watch. Notifications on the Apple Watch are mirrored from your iPhone by default, so any app you have notifications enabled for on your iPhone will also appear on your Apple Watch.

The Omnipod VIEW app accesses new information as soon as it is sent to the Omnipod Cloud by the PDM, approximately every 1-5 minutes. You will always see the time of the last update (last sync) from the PDM on the Omnipod VIEW app Home screen. Since data is sent directly from the DASH PDM to the cloud via Wi-Fi (if Wi-Fi is enabled on PDM), it should enable quick updates!

With the Omnipod VIEW app, you can see the DASH PDM information of up to (12) individual Podders who have authorized you to view their data. You will have access to current and historical data, including Pod status and alarms to remotely monitor your friends, family members or loved ones.

No. The Podder must use the PDM to deliver insulin. The Omnipod VIEW app is used on a smartphone to remotely view a Podder’s insulin on board, delivered insulin doses, and blood glucose testing results to inform you of their therapy status.

The Omnipod DISPLAY app is ideal for Podders who want a convenient view of their DASH PDM data on their smartphone, a device that’s already available most of the time. Please note, the Omnipod DASH PDM must be within 30 feet of Podder’s iPhone to receive updates. The Omnipod DISPLAY app also allows a Podder to invite others to view their PDM data.

The Omnipod VIEW app can be downloaded by caregivers and family members of the Podder who is using Omnipod DASH System (as well as the Omnipod DISPLAY app) to view their data remotely. The Omnipod VIEW app receives updates from the Cloud if the Podder’s DASH PDM is connected to Wi-Fi or if the Podder’s phone with the installed Omnipod DISPLAY app is connected to Wi-Fi or mobile data.

The Omnipod VIEW app is supported on any iPhone model that runs iOS 11.3 or greater. Tablets and laptop computer(s) are not supported.

The iPad or tablet will allow you to download the app, but it will not be optimized for use. For example, screens may not render correctly.

Therefore, tablets and iPads are considered unsupported for the Omnipod mobile apps.

If the PDM and iOS smartphone time zones are different, all times on the app are converted to the time zone that is set on the user’s iOS smartphone.

The DASH PDM will not automatically update time when travelling to a new time zone, and the user will need to manually update the time and time zone as required.

To stop viewing a specific Podder’s information, the Podder’s name must be removed within the Viewer’s Omnipod VIEW app. To initiate this, click on the Podder’s profile icon (located in the top left corner when viewing their data) and click the edit icon (which resembles a pencil) on their profile image. While in this screen, simply click on “Remove”.

Yes. The Omnipod DISPLAY app receives information from the PDM via Bluetooth® wireless technology. Your phone and PDM must both have Bluetooth® turned on and be within 30 feet of each other, with the PDM’s screen in sleep mode in order to send data to the Omnipod DISPLAY app.

Yes. The Omnipod VIEW app is an iOS smartphone application that allows you to view the DASH PDM data and Pod status information from any Podder who sends you an invitation via email.

The Omnipod VIEW app is supported on any iPhone model that runs iOS 11.3 or greater.

Tablets and laptop computer(s) are not supported.

The Omnipod DISPLAY and Omnipod VIEW apps are only for iOS devices at this time.

If the PDM and iOS smartphone time zones are different, all times on the app are converted to the time zone that is set on the Omnipod VIEW app user’s iOS smartphone.

Using the Omnipod DISPLAY app, the Podder must invite you to view their Omnipod DASH PDM information via email. You will then receive a single use invitation to download the Omnipod VIEW app. Once you install the Omnipod VIEW app on your personal smartphone, you can accept the invitation and “Connect to Podder.” You will be asked to enter a code included in the email invitation to view the Podder’s Omnipod DASH PDM information and Pod Status.

When a User opens the Omnipod DISPLAY app for the first time after they’ve upgraded to iOS 13, the pop-up message says:

• "Omnipod" Would Like to Use Bluetooth
  This will allow "Omnipod" to find and connect to Bluetooth accessories. 
  This app may also use Bluetooth to know when you're nearby.

The text displayed is stock / standard from Apple. The Omnipod DISPLAY app is not looking for any location details and the use of Bluetooth® is required to receive data from the Omnipod DASH Personal Diabetes Manager (PDM).

I received a DASH PDM replacement recently. Will my new Omnipod DASH PDM work with the Omnipod DISPLAY and Omnipod VIEW mobile apps?

If you had previously setup your Omnipod DASH PDM to pair with the Omnipod DISPLAY app, you will need to repair your new (replacement) PDM with the Omnipod DISPLAY mobile app on your iPhone.

If you had previously invited viewers to view your Omnipod DASH information, you will need to re-invite them after you’ve setup your new PDM and successfully paired it with the Omnipod DISPLAY app.

No, the CalorieKing Food Library is only available when the Omnipod DASH PDM is set to English language.

Within the PDM, you can change your device’s language by navigating to ‘PDM Device’ within the Settings, scroll down and select ‘Language’. Here, you’ll be presented with a dropdown menu to select an alternative language. If selecting a change in language, you’ll need to ‘Save’ this selection and confirm the requested PDM restart to save the language selection.

Yes.

There are two ways to confirm this:

• Check your Glooko account after the next midnight to see your prior day’s data
• Navigate to the PDM’s ‘About’ page within the device’s main menu. Scroll down and confirm the ‘Last Sync to Cloud’ detail. This date and time will show the last time information was uploaded to the Insulet Cloud and will be reflected in Glooko the next day (after midnight).

Having an email address is required to create a PodderCentral account which is needed to register your Omnipod DASH PDM with Glooko. However, users are still able to use the cable to manually upload their PDM’s data.

If your PDM that has been setup to automatically upload data to Glooko is not connected to Wi-Fi over midnight, no data from the prior day will be displayed in your Glooko account until the PDM is re-connected to Wi-Fi. However, no data will be lost, and upon connecting to Wi-Fi, the prior day(s) data will appear very shortly after.

Let’s use the example of a PDM on June 1st that loses Wi-Fi at 8PM. The PDM is not connected to Wi-Fi over midnight and doesn’t reconnect to Wi-Fi until the next day, June 2nd at 11AM.

In this example, if the user checked their Glooko account at 10AM on June 2nd, they would not see any data for June 1st. Shortly after 11AM, when the PDM has re-established a Wi-Fi connection, the data from June 1st will appear.

It is recommended that a user’s Omnipod DASH PDM remain powered ON overnight and wherever possible, connected to Wi-Fi. Users can also use the manual USB upload option in the event Wi-Fi connectivity is interrupted or not available.

It is important to make sure that your PDM software is kept up to date. When a software update is available, you will receive a notification on the Lock screen, as long as your PDM is connected to Wi-Fi.

The Omnipod DASH PDM must have:

• >30% battery charge
• Wi-Fi connectivity
• No active Pod

Full detail about this can be found in the Omnipod DASH Insulin Management System User Guide

Yes, this is normal and expected. This brief restart will occur after First Time Setup or after a language change is selected (e.g. English to Spanish or Spanish to English).