Omnipod DASH® System – Frequently Asked Questions

Your device is supported throughout your five-year limited warranty with replacements when required.  However, a replacement does not reset the warranty.

When you received your initial Omnipod^® system through our Switch program, we absorbed the remaining warranty from your previously purchased insulin pump. Please contact our Renewals team to discuss your eligibility options: 
Phone: 1-855-763-4636 (POD-INFO) press option 4
Email: [email protected]

By renewing, you receive access to another five-year limited warranty ensuring your primary device is covered should it require replacement.

Insulet can only provide commercial information once regulatory approval has been received from Health Canada. 

For those who are interested, we will work to help upgrade you to a future Omnipod^® technology once it is available.*  

*When covered by insurance and/or provincial programs. Additional details will follow as they become available. Other restrictions may apply.

By renewing, you are ensuring that your primary device is covered and secured under warranty in the event of a malfunction that requires replacement.

There is no integrated functionality with BGMs or CGMs. Omnipod DASH® allows the User to manually input their Blood Glucose (BG) reading from any BGM or CGM device of their choice.

By renewing your primary device will be covered under a new 5-year limited warranty in the event of a malfunction that requires replacement. In addition, you will be eligible for value added services such as our Vacation Loaner program and one-time courtesy PDM replacement.

Absolutely! We are thrilled to share that Omnipod DASH® has secured provincial reimbursement in the following provinces for eligible customers: ON, BC, AB, SK, MB, NS, NB, NL, PEI, QC, NWT.

Please contact our Renewals team to learn more about your options: 
Phone: 1-855-763-4636 (POD-INFO) press option 4   
Email: [email protected]

Omnipod^® System – https://www.omnipod.com/en-ca/what-is-omnipod/omnipod-system

Omnipod DASH^® – https://www.omnipod.com/en-ca/what-is-omnipod/omnipod-dash

Please be mindful that your current device is out of warranty and therefore no longer eligible for a warranty replacement in the event it malfunctions.  By renewing, you receive access to another five-year limited warranty ensuring your primary device is covered should it require replacement.

Our Renewals team will provide you with information about your provincial program and other possible private funding options.