Our Pod Take-back Program

Insulet is on a mission to deliver growth with purpose by simplifying life for people with diabetes and creating a more sustainable future. We recognize that by offering a single-use, disposable product, we are contributing to the growing challenge of waste on the planet, and we are proud to offer a pilot take back program that enables our customers to easily reduce their environmental impact.

At this time, we are offering this pilot take-back program to our U.S. customers in who reside in Massachusetts and California. Customers who reside in Massachusetts and California can request a Pod take-back return kit by going to /pod-take-back-pilot and completing the request form.

Once you receive your take-back return kit, you will place used Pods into the provided plastic bag. Once the bag is full (approximately 60 Pods), seal the bag and place it into the provided cardboard box. Attach the enclosed pre-paid shipping label to the box and drop that package off at any United States Postal Service post office or postal collection box or any FedEx drop-off location.

No, the pilot take-back program is provided to our customers free of charge. If you reside in Massachusetts or California, you can visit https://omnipod.com/pod-take-back-pilot to request a take-back return kit and get started.

Our customers who reside in Massachusetts or California can request a take-back return kit by visiting https://omnipod.com/pod-take-back-pilot and completing the form. Your take-back return kit will be delivered by mail. Once you receive your take-back return kit, simply place used Pods into the provided plastic bag. When the bag is full (approximately 60 Pods), seal the bag and place it into the provided cardboard box. Attach the enclosed pre-paid shipping label to the box and drop that package off at any United States Postal Service or FedEx shipping location.

We apologize for the inconvenience. If you are a resident of Massachusetts or California and you never received a take-back return kit, please go to https://omnipod.com/pod-take-back-pilot and fill out the form.

The take-back return kits are designed to hold approximately 60 used Pods at a time. If you fill a box and need another one before your next Pod refill shipment, please fill out the form online at https://omnipod.com/pod-take-back-pilot. Only one pre-paid kit will be mailed to a customer at a time.

As a reminder, if a Pod malfunctions or does not perform properly, do not include that Pod in the take-back return kit. Please contact our Customer Care team for further information.

You do not need to clean or do anything to your Pods before you return them. Simply remove the Pod from your body as you normally would and place the Pod into the provided plastic bag.

We are learning with our customers as our pilot take-back program continues to grow and will share more information about future take-back availability as the pilot continues.

Your take-back return kit can be mailed from any United States Postal Service Post Office location, including postal collection box or even your home mailbox, or from any FedEx drop-off location.

Please return Pods using the provided packaging in order to ensure that the shipment will comply with all applicable shipping regulations.

Please do not include your PDM or other devices. Return only used Pods in your Pod take-back return kit.

We do not take back other devices, such as CGMs or syringes, as part of this program. We only take back Pods.

As a reminder, if a Pod malfunctions or does not perform properly, do not dispose of that product through our take-back program. Contact our Customer Care team for further information.

No. If your Pod is damaged or does not perform as it should, please do not send it through the take-back program. Instead, please contact our Customer Care team for further information.

Thank you for your interest in our product take-back pilot! Currently our pilot take-back program is only available to residents of Massachusetts and California. We are currently assessing opportunities that enable us to offer this service to more of our U.S. customers in the future. We will share more information once it is available.

Our main priority is to help you divert Pods from landfill. Currently, returned Pods are sent through a decontamination process before they are disassembled and recycled. In the event the returned Pods can’t be recycled, the returned material will be used to generate electricity through a waste-to-energy incineration process. No returned Pod material will be sent to landfill.

No, Insulet does not profit from offering the pilot take-back program.

We are not offering an incentive for participating in this pilot. We are offering Pod take-back to help our customers reduce their environmental footprint while also helping Insulet meet our sustainability goals and reducing the impact of our products on the planet. We appreciate our customers interest in sustainability as we continue our journey to simplify life for people with diabetes and create a more sustainable future. Participating customers may be contacted to provide feedback about the program so we can continue to improve this offering in the future.

All customers in a household are eligible to participate in the take-back pilot. Pods from different patients can be put into the same return kit, though due to return kit size we recommend each patient request their own pre-paid Pod return kit. Patients can go to https://omnipod.com/pod-take-back-pilot and complete the request form for a pre-paid return kit to be shipped to them.

At this time, Pods can only be returned to Insulet using the pre-paid return kit through the mail. As our Pod take-back pilot program continues to develop we will continue to explore opportunities to provide additional return options, including convenient drop-off locations, to our customers.

Insulet provided a product return program to customers previously, but the program was discontinued several years ago. We are excited to pursue a new take-back program for our customers, building on that previous program experience. With this new pilot, we are focused on providing customers a simple return option as well as identifying opportunities to reduce the environmental impact of these Pods after their disposal through recycling and incineration opportunities.

The take-back pilot is currently only available to Insulet customers who reside within the state of Massachusetts. Emails were sent to customers in our database that have an address within Massachusetts. We are currently assessing opportunities that enable us to offer this service to more of our U.S. customers in the future. We will share more information once it is available.

We take all Insulet Pods, including the Omnipod System, Omnipod DASH and Omnipod 5 Pods. We do not accept syringes, CGMs or other disposable medical material not manufactured by Insulet.

At this time in the pilot, we do not have the option to sign up for recurring shipments. When you need another kit, you can go to our website and fill out another form to receive a new kit.