Omnipod® 5:
No Pod Communication

There may be times while wearing an active Pod when the Pod and the Omnipod 5 Controller are unable to communicate. You will see the message “No Pod Communication” in the Pod Info tab when this occurs. Your Dashboard will also show “Searching for Pod”.

If your Controller is attempting to send an instruction to your Pod (e.g., a bolus), an error will appear on your screen and the Controller will beep every 10 seconds until the message is acknowledged.

• Bring your Controller within [five feet] of your active Pod to try to restore connection
• Ensure that no other Pods that have been previously discarded are within 20 feet (6 metres) of your Controller
• If there is an error displayed in your Controller, tap Try Again (or Check Status) and follow the on-screen instructions to resolve the issue

If the above steps do not resolve the communication issue, attempt the options below.

Discard Pod and Activate a New Pod

This option should only be used when the above troubleshooting steps have not resolved the communication issue in your Omnipod 5 Controller.

• Select DISCARD POD
  • Note: Discarding the Pod will end communication between the Pod and your Omnipod 5 Controller. The Pod is not deactivated and can still deliver insulin
• Remove the Pod and ensure it is outside of the communication range of the Controller (approximately 20 feet or 6 metres)
  • If you previously connected your discarded Pod to your Sensor, you will need to move it out of range of the Sensor (approximately 30 feet or 9 metres) to allow the new Pod and Sensor to establish communication
• Activate and apply your new Pod, referring to the Activation instructions in the Omnipod 5 User Guide