Omnipod® 5 FAQs: Troubleshooting

Here are the answers to top questions around everyday use of the Omnipod 5 Automated Insulin Delivery System. This section includes topics like Connectivity, Glucose Control, Alarms, and more. 

My patient is getting an error that the Controller is unable to communicate with the Pod. What should be done?

There is a communication error when trying to activate the Pod. What should be done?

My patient's glucose levels are running higher than usual since starting on Omnipod 5. What can be done?

My patient's Omnipod 5 Pods are unexpectedly deactivating, what can be done?

Is there anything my patient can do to prepare for Omnipod 5 training?

My patient's Omnipod 5 Controller is not charging as expected. What should be done?

My patient is getting an error that their Dexcom G6 transmitter was not found. What should be done?

Check questions about other topics