Omnipod 5 App for iPhone: Resources to Help Your Patients
Current Compatibility
Please note that at this time the Omnipod 5 App for iPhone is currently compatible with Dexcom G6, iOS 17, and iOS 18.
The Omnipod 5 App also continues to be available for Android phones. For a full list of compatible phones, visit omnipod.com/compatibility.
Steps For Patients to Get Started
Patients will receive communication through email guiding them through this process as well.
- An Omnipod 5 and G6 Prescription for New Patients
- New patients will require an Omnipod 5 Intro Kit, Refill Pods, and Dexcom G6 prescription to their preferred pharmacy. You can review prescribing information here.
- New Omnipod 5 patients will need to complete onboarding, schedule training, and register their Controller.
- Existing Omnipod 5 patients on Dexcom G6 will not require a new prescription.
- Omnipod 5 App Download
- All patients will need to download the Omnipod 5 App from the App Store.
- Encourage your existing Omnipod 5 patients to have their username and password ready before getting started.
- They can retrieve their Omnipod ID or reset their password at insuletid.com.
- Entering Omnipod 5 Settings into the iPhone App
- Patients will need to enter their Omnipod 5 Settings in their iPhone App. Please consult the next section for detailed instructions to help guide them through this should they need help.
- Patients will be asked to verify settings with their healthcare provider before use.
- They will need to change their Pod when transitioning to the iPhone App and algorithm adaptivity will restart.
Settings Transfer
If your patients are struggling with entering their settings into the Omnipod 5 App for iPhone, you can download the guide and/or watch the explanation video to support them.
The In-App Experience Patients Can Expect
The below video provides a tutorial of new features and how to use the Omnipod 5 App for iPhone. All patients will be required to watch this on their iPhones upon logging in. This tutorial covers how to navigate the Omnipod 5 App for iPhone as well as key new features and differences between the Omnipod 5 Controller and Omnipod 5 App for iPhone.
If you have additional questions about the Omnipod 5 App for iPhone, please visit our Frequently Asked Questions for healthcare providers.
If your patients need additional support, you can have them contact product support at 1-800-591-3455.