Omnipod® 5 FAQs:
90-day Pod Promise Guarantee Program

Through the 90-day Pod Promise program, an eligible participant may return their Omnipod Personal Diabetes Manager or Controller, along with any unused Pods, within the first 90-days of their training, if they feel the product isn't right for them. For full program details, eligibility and exclusions, see the Terms & Conditions.

The 90-day Pod Promise program trial period begins on the date that the participant was fully trained on their product, per Insulet's policies. For full program details, eligibility and exclusions, see the Terms & Conditions.

To be eligible for the 90-day Pod Promise Guarantee, the request for a refund must be made within 90-days after receiving the system. For full program details, eligibility and exclusions, see the Terms & Conditions.

To be eligible for the 90-day Pod Promise Guarantee, the product must be returned within 14 days of the refund request date. For full program details, eligibility and exclusions, see the Terms & Conditions.

Only product(s) from the participants first Omnipod Starter Kit shipment after enrolment are eligible for the 90-day Pod Promise Guarantee. The program allows a participant or their health insurance provider to be refunded the amount paid for the initial shipment of Pods and/or Omnipod Personal Diabetes Manager or Controller (based on who actually paid for the material). For full program details, eligibility and exclusions, see the Terms & Conditions.

Yes, participants will be asked to return their Omnipod PDM or Controller, and any unused Pods from their original shipment. For full program details, eligibility and exclusions, see the Terms & Conditions.

No, the 90-day Pod Promise Guarantee may not be combined with other offers provided by Insulet Canada Corporation. For full program details, eligibility and exclusions, see the Terms & Conditions.