Omnipod® 5 FAQs: Data management

Omnipod® 5 is compatible with Glooko®. Data is uploaded from the Omnipod® 5 Controller wirelessly using a secure Wi-Fi connection or the built-in SIM card for cellular connectivity.

Yes, an HCP has the option to use Insulet sponsored Glooko® or Glooko® Enterprise data.

As part of the onboarding journey when starting Omnipod 5, the patient has the option of connecting their online Omnipod account to their Glooko account. Users should go to www.omnipod.com then go to Online Omnipod Account Login to wirelessly connect their data management accounts. Users can also access their online Omnipod account and link their Omnipod account to their Glooko accounts.

There are no plans to integrate with Decom Clarity.

The user must connect their online Omnipod Account to their Glooko® account. This can be done during the onboarding process, via webpages (onboarding site) or at Online Omnipod Account. Users must enter their HCP’s unique code (ProConnect Code) in their personal Glooko® account during this process. Once the patient completes both of these steps, their HCP can log into their Glooko® account to view their data. If no ProConnect code is shared the user can print their reports and share with their HCPs.

The HCP’s Glooko® ProConnect code can be found on your Glooko® account home screen. Contact Glooko® Support to get this code if you cannot find it on the home screen. 

A patient can connect through their smartphone internet browser following the same steps as they do on their personal computer through their Omnipod account.

Yes. A user can choose to revoke their data-sharing consent for Glooko® by calling Product Support (0800-011-6132 or +44 20 3887 1709 if calling from abroad*). This will stop any new data from being shared.

Yes. A user can choose to delete all previously shared data by deleting their Glooko® account. To do this, users should access the Account Management page in their personal Glooko® account.

No. A patient must connect because they have to provide consent before any of their data is shared.

Users can access their Omnipod 5 account to check the status of their connection. The 'My Account' tab, will show a drop-down to 'Link' in the user’s Omnipod 5 account, which will show the status of their Glooko® account linking. Status in Omnipod 5 account will be "Linked" once a user has successfully linked their account.

That is great! They just need to sign in with their current username/ password to complete the connection in Omnipod 5 account or at Online Omnipod Account. The reports will start to show data from Omnipod® 5 System moving forward.

If a user does not already have a Glooko® account, then one needs to be created. When prompted to “Log In” or “Sign Up For Glooko” during the Omnipod 5 onboarding, users should choose "Sign Up For Glooko" and follow the steps to create their account before completing the connection process.

If a user already has a Dexcom account connected to Glooko® they do not have to change their connection status. Users still need to connect their Omnipod 5 account to Glooko in order to see the full Omnipod® 5 System data.

It may happen. If a user is connected to Dexcom Clarity and Glooko®, then sometimes different CGM values between Glooko® and Dexcom Clarity may occur for the same user. Dexcom Clarity shows all of the CGM readings captured by the Dexcom G6 mobile app, while Glooko® shows CGM readings captured by the Omnipod® 5 System. The readings will usually be the same, however, there are situations where they will differ. For example, if a user is out of range of the Dexcom G6^® mobile app for over 3 hours, then Dexcom Clarity would not have CGM values to show. Glooko® would have CGM values to show for that time period because the Omnipod® 5 System captured those readings.

For any additional questions please contact Product Support (0800-011-6132 or +44 20 3887 1709 if calling from abroad*) EU/UK number. As a reminder, a user will be able to see both CGM and insulin data in Glooko, while in Dexcom Clarity they will only be able to see CGM data. If there are any questions related to Dexcom Clarity, please contact the Dexcom UK Customer Support.

* Your call may be recorded for quality monitoring, and training purposes. Calls to 0800 numbers are free from local landlines but other networks or network carriers may charge for these calls.

The reports for Omnipod® 5 will be different than Omnipod DASH® and Omnipod® System Reports. Omnipod® 5 reports will reflect the new data points in Omnipod® 5 System, such as Automated vs. Manual Mode, Activity Mode  and Limited Mode, and CGM values.

Patients and HCPs can log into their Glooko® account from any internet browser (computer, iPad, etc.). Patients can also use the Glooko® Mobile App.

As long as the patient is connected to Glooko® with your unique Proconnect code, you should see the patient in your patient list within the Glooko® Population Tracker.

No, Omnipod® 5 does not offer a physical connection for data upload to any device. The only way to upload data to Glooko® for Omnipod® 5 System is via the cloud. Users should link their Omnipod® 5 account to their Glooko® account to ensure data upload.

As long as the Omnipod® 5 System is connected to the cloud via Wi-Fi or mobile data, Omnipod® 5 data should upload and be available regularly. If  connection is lost, all data gathered during that time will be uploaded to the cloud once connection to the cloud is re-established.

Yes, data is transferred wirelessly through the cloud via Wi-Fi or cellular signal, as long as their Omnipod 5 account and Glooko account are linked.

Users must enter their HCP's unique ProConnect Code into their Glooko® account, which allows all Omnipod® 5 data to become available in their HCP’s Glooko® account at the same time it is available in their personal Glooko® account.

If the patient has consented to their data being captured through their Omnipod 5 account and connects to Glooko®, all data that has been recorded in their Omnipod Account and saved in the cloud, will upload and backfill in Glooko®. If the patient did not consent to their data being captured, they will only be able to see data from point of account linking to their Glooko account.

Yes, the Omnipod® 5 System supports the automatic upload of data to Glooko®. Data is uploaded from the Omnipod® 5 Controller. The Controller can upload data wirelessly using the built-in SIM card for cellular connectivity or from a secure Wi-Fi connection is established. There are no other data management systems available for Omnipod 5.

Yes. Users can select both data management systems, Glooko® and Clarity, to share their diabetes data with you, their healthcare provider. However, only CGM data will be shown in Clarity.

For Omnipod® 5 users, currently the only compatible data management system is Glooko®. 

Omnipod® 5 enters Limited Mode when there are no readings going from the Dexcom G6 CGM to the Pod. Dexcom Clarity reports show all of the CGM values that are captured by the Dexcom G6 mobile app. Therefore, even if the Omnipod® 5 System does not receive CGM values (and enters Limited Mode), Clarity reports will still show the CGM values, assuming that the G6 mobile app is in range and received the CGM readings.

No, users cannot see insulin data in the Dexcom Follow app. The Dexcom Follow App will only show CGM values. Users can view insulin and CGM data in their dedicated controller, or in their Glooko® account.

Users can view bolus details in the Glooko® Daily View Report. If a user wants to see the exact glucose value that was entered in the SmartBolus calculator they can navigate to the History section in their Omnipod® 5 App.

No. Unlike Omnipod DASH®, the Omnipod® 5 System is tied to the user's Omnipod® ID, therefore, when the user logs into the new Controller, the data automatically flows to their Glooko® account.

By linking their Omnipod 5 account to their Glooko account, a user can enable real-time sharing of their Omnipod 5 Automated Insulin Delivery System data, to allow them to view their personal data in Glooko’s data management platform. Once linked the user will be able to view their Omnipod 5 data in real-time, review their diabetes history, personalise diabetes insights and share data with their care team.

Insulet respects the privacy of customers' personal data we process and is committed to the protection of their personal data. We partner with industry experts aiming at robust data protection and cybersecurity strategies/procedures/technologies. For more information on how Insulet processes personal data, please visit our Privacy Policy 

Glooko has made privacy protection and data security a critical part of its process and is certified by key global organizations. Glooko’s digital health company is committed to the security of patient data, and the protection of health information, including sensitive personal data and identifiable data, which they do not share without consent. For more information please visit Glooko's dedicated website on data protection and security https://glooko.com/trust-privacy/

Your patient should contact Insulet Customer Care.

During the Omnipod 5 onboarding process, customers will be asked to provide appropriate consents. The Omnipod 5 data collection process follows EU industry standards and complies with the privacy laws across Europe. For more info, visit our Privacy Policy.

An Omnipod 5 Simulator App is currently available in the Apple Store & GooglePlay.