Omnipod® 5 FAQs:
Data Management

Omnipod 5 is compatible with Glooko®. Data is uploaded from the Omnipod 5 Controller wirelessly using a secure Wi-Fi connection or the built-in SIM card for cellular connectivity.

By linking your Omnipod 5 account to your Glooko account you will enable real-time sharing of your Omnipod 5 Automated Insulin Delivery System data, to allow you to view your personal data in Glooko’s data management platform. Once linked you will be able to view your Omnipod 5 data, review your diabetes history and personalized diabetes insights, and share data with your care team.

During the Omnipod 5 onboarding process, customers will be asked to provide appropriate consents. The Omnipod 5 data collection process follows Canadian industry standards and complies with the privacy laws. For more info, visit our Privacy Policy page.

No. A patient must connect because they have to provide consent before any of their data is shared.

Users can access their Omnipod 5 account to check the status of their connection. The ‘My Account’ tab will show a drop-down to 'Link' in the user’s Omnipod 5 account, which will show the status of their Glooko account linking. Status in Omnipod 5 account will be "Linked" once a user has successfully linked their account.

That is great! They just need to sign in with their current username/password to complete the connection to Omnipod 5 or at https://my.glooko.com/users/sign_in. The reports will start to show data from Omnipod 5 System moving forward.

If a user does not already have a Glooko account, then one needs to be created. When prompted to “Log In” or “Sign Up For Glooko” during the Omnipod 5 onboarding, users should choose "Sign Up For Glooko" and follow the steps to create their account before completing the connection process.

The reports for Omnipod 5 will be different than Omnipod DASH and Omnipod System reports. Omnipod 5 reports will reflect the new data points in Omnipod 5 System, such as Automated vs. Manual Mode, Activity Mode and Automated Mode: Limited, and sensor values.

Patients and HCPs can log into their account on my.glooko.com from any internet browser (computer, iPad, etc.). Patients can also use the Glooko Mobile App.

As long as the patient is connected to Glooko with the healthcare providers unique ProConnect Code, the healthcare provider should see the patient in their patient list within the Glooko Population Tracker.

No, Omnipod 5 does not offer a physical connection for data upload to any device. The only way to upload data to Glooko for Omnipod 5 System is via the cloud. Users should link their Omnipod 5 account to their Glooko account to ensure data upload.

As long as the Omnipod 5 System is connected to the cloud via Wi-Fi or mobile data, Omnipod 5 data should upload and be available regularly. If connection is lost, all data gathered during that time will be uploaded to the cloud once connection to the cloud is re-established.

Yes, data is transferred wirelessly through the cloud via Wi-Fi or cellular signal, as long as their Omnipod 5 account and Glooko account are linked.

Users must enter their healthcare providers unique ProConnect Code into their Glooko account, which allows all Omnipod 5 data to become available in their healthcare providers Glooko account at the same time it is available in their personal Glooko account.

If the patient has consented to their data being captured through their Omnipod 5 account and connects to Glooko, all data that has been recorded in their Omnipod Account and saved in the cloud, will upload and backfill in Glooko. If the patient did not consent to their data being captured, they will only be able to see data from point of account linking to their Glooko account.

Yes, the Omnipod 5 System supports the automatic upload of data to Glooko. Data is uploaded from the Omnipod 5 Controller. The Controller can upload data wirelessly using the built-in SIM card for cellular connectivity or from a secure Wi-Fi connection. There are no other data management systems available for Omnipod 5.

For Omnipod 5 users, currently the only compatible data management system is Glooko.

Users can view bolus details in the Glooko Daily View Report. If a user wants to see the exact glucose value that was entered in the SmartBolus calculator they can navigate to the History section in their Omnipod 5 App.

No. Unlike Omnipod DASH, the Omnipod 5 System is tied to the user's Omnipod ID, therefore, when the user logs into the new Controller, the data automatically flows to their Glooko account.

Insulet respects the privacy of customers' personal data we process and is committed to the protection of their personal data. Our teams are dedicated to the protection of your personal data, and we partner with industry experts aiming at robust data protection and cybersecurity strategies/procedures/technologies. For more information on how Insulet processes personal data, please visit our Privacy Policy page.

Glooko has made privacy protection and data security a critical part of its process and is certified by key global organizations. Glooko’s digital health company is committed to the security of patient data, and the protection of health information, including sensitive personal data and identifiable data, which they do not share without consent. For more information, please visit Glooko's dedicated website on data protection and security https://glooko.com/trust-privacy/.

For any issues with missing data in Glooko reports please contact Glooko directly at 1-800-206-6601 or email [email protected].

If patients are using Omnipod 5 with Dexcom, they have the option to link their Dexcom Account as well as their Omnipod 5 account to Glooko. As a result, Glooko will display glucose values coming from 2 sources: The Omnipod 5 System and the Dexcom App. In this situation, when the Pod is not receiving sensor glucose values and hence the patient is in Automated Mode: Limited, the glucose values may still be visible in the Glooko data management system as they are coming directly from the Dexcom app.

If a user already has a Dexcom account connected to Glooko they do not have to change their connection status. Users still need to connect their Omnipod 5 account to Glooko in order to see the full Omnipod 5 System data.

Omnipod 5 enters Automated Mode: Limited when there are not readings going from the Dexcom Sensor to the Pod. If a user has connected Dexcom to Glooko separately from the Omnipod 5 connection and the sensor is still working properly, the sensor values would still be sent to Glooko via the Dexcom mobile app. Glooko reports are going to show all the sensor values that are captured by the Dexcom mobile app in addition to those captured by the Omnipod 5 System.

Yes. Users can select both data management systems, Glooko and Clarity, to share their diabetes data with their healthcare provider. However, only sensor data will be shown in Clarity.

Omnipod 5 enters Automated Mode: Limited when there are no readings going from the Dexcom Sensor to the Pod. Dexcom Clarity reports show all of the sensor values that are captured by the Dexcom mobile app. Therefore, even if the Omnipod 5 System does not receive sensor values (and enters Automated Mode: Limited), Clarity reports will still show the sensor values, assuming that the Dexcom mobile app is in range and received the sensor readings.