Omnipod® 5 Training and Onboarding

Before Training

Download the Dexcom G6 or G7 App

Prior to your training on the Omnipod 5 System, you will need to be started on Dexcom G6 or G7, using the Dexcom G6 or G7 app on a compatible smartphone^†.

If you are currently using the Dexcom receiver you will also need to download the Dexcom G6 or G7 app for iOS or Android.

Omnipod 5 Onboarding

Once your order has been processed by Insulet and our partners at Diabetes Express™, you will receive a ‘Complete Your Omnipod 5 Onboarding Now’ email. 

It is important you complete your Omnipod 5 onboarding before your Omnipod 5 product training.

Click on the email link and sign in with your Omnipod ID. If you do not have an Omnipod ID, you can create one by following the link on the log-in screen.
It is important you remember your Omnipod ID and password as you will use this to log into the Omnipod 5 Controller during your training.
If you are a legal guardian setting up for your dependant, please create an Omnipod ID for your dependant.
Go through the consent screens where we provide you with information on the processing of your personal data.

Connecting to Glooko® 

Glooko  is the Omnipod 5 data management platform that enables you to:

See your glucose and insulin data
Share your real-time data with your Healthcare Provider (HCP) to support informed system adjustments
We recommend that you link your Omnipod ID to your Glooko account. If you do not have a Glooko account, you can create one during setup.
Ask your HCP for their clinic’s ProConnect code to share your diabetes data.

Omnipod 5 onboarding is completed when you see the confirmation message.

Omnipod 5 "Onboarding Completed!" screenshot

You are now ready to start your Omnipod 5 product training!

Before you get started on Omnipod 5, you must complete your Omnipod 5 onboarding online before your Omnipod 5 product training. Create an Omnipod ID and complete the consent screens, where we provide you with information about how your personal data is processed. When you activate the Controller for the first time, you must enter your Omnipod ID and password.

Step 1 Creating an Omnipod® ID

After your order is processed by Insulet, you will receive a “Complete Your Omnipod® 5 Onboarding Now” email. Open the email and select Start Omnipod® 5 Onboarding and log in with your or your dependent’s existing Omnipod ID.

If you did not receive an email:

Go to www.omnipod.com/setup or scan this QR code:
Select your country.

3. If you do not have an Omnipod ID

a) Select Create Omnipod® ID.

b) Fill in the form with your information, or the or the details of the dependant if you are acting as a parent or legal guardian. You will receive an email from Insulet to complete setting up your account.

c) Open the “Omnipod® ID set up nearly complete” email. Make sure you check your Junk or Spam folder if you do not see the email.

d) Select Set Up Omnipod® ID in the email. The link is valid for 24 hours.

e) Follow the on-screen instructions to review your information and set up your ID and password.

f) Follow the on-screen instructions to set up two-factor authentication by email (required) or SMS text message (optional).

g) Enter the verification code sent by email or SMS text message to complete account set up.

h) Log in with your new Omnipod ID and password.

i) Follow the on-screen instructions to verify your account if logging in from a different device.

OR

If you already have an Omnipod ID

Log in with your Omnipod ID and password.

Parents and Carers Make sure you create the Omnipod ID on behalf of the customer in your care. Select I am a legal guardian for a dependent who will wear Omnipod® 5 at the top of the Create Omnipod® ID form.

The Omnipod ID:

should be unique
should be at least 6 character (e.g !#£%&*.@)
should not contain blank spaces

Passwords:

should be at least 8 character long
should include upper case, lower case and number.
should not include your (or the customer's) first name, last name, or Omnipod ID
should only contain the following special characters (e.g !#£%&*.@)

Reading and validating Data Privacy consent

At Insulet, the safety and security of our users and products is paramount in everything we do. We are dedicated to making the lives of people with diabetes easier and simplifing diabetes management. Insulet respects the privacy of every one of our customers and is committed to the protection of their personal information. We have dedicated teams that are focused on keeping customer information safe from unauthorized access.

After setting up your account, you must review and consent to the following data privacy policies:

Omnipod 5 Terms & Conditions – Required.
Omnipod 5 Consents – Each type of consent must be agreed to individually:

Product Use – Required.
Data Privacy Introduction – Required.
Product Research, Development and Improvement – Optional
- Select Skip and Continue to opt-out.
- If you select Agree and Continue, a few optional questions display

Linking your Omnipod account with a Glooko® account

Glooko is the Omnipod 5 data management platform that enables you to:

See your glucose and insulin data
Share your data with your healthcare provider to support informed system adjustments.

We recommend that you link your Omnipod ID to your Glooko account. If you do not have a Glooko account you can create one during setup by following these steps.

Ask your healthcare provider for their clinic’s ProConnect code to share your diabetes data

On Your Training Day

In preparation for starting on Omnipod 5 please follow guidance from your HCP regarding any changes to current therapy, including any insulin therapy adjustment. You must be trained by your HCP and/or Insulet Clinical team before you start on Omnipod 5.

Omnipod 5 Starter Kit

Your Omnipod 5 Starter Kit and initial supply of Pods will be shipped by our partners at Diabetes Express^TM to the address you provided. Please ensure you have both of these items, in addition to a vial of the rapid-acting insulin^‡ prescribed by your healthcare provider, available for your training session.

Remember to bring your Omnipod ID and password to training. You will not be able to set up your Omnipod 5 Controller without these.

If you are expecting delivery of your Omnipod 5 Starter kit and Pods and have not received these within 3 days of your scheduled training, please contact Diabetes Express™ online or by phone at 1-866-418-3392.

Wear Your Dexcom G6 or G7 Sensor

Please come to training wearing an active Dexcom G6 or G7 Sensor using the Dexcom G6 or G7 app on a compatible smartphone and ensure your Dexcom receiver is switched off.         

Insulin

Remember to bring a vial of rapid-acting insulin^‡ to your training. The Omnipod 5 System is indicated for use with: NovoLog®/NovoRapid®, Humalog®,Trurapi®/Truvelog®/Insulin aspart Sanofi®, Kirsty®, and Admelog/Insulin lispro Sanofi U-100 insulin.

Please ensure you have followed any recommendations provided by your healthcare provider relating to any insulin therapy adjustments you need to make prior to arriving at your training.

Pod & Sensor Placement Examples^§

Helpful hint: When getting started, please consider that for optimal connectivity, the Pod should be placed within the line of sight of the sensor. Line of sight means that the Pod and sensor are worn on the same side of the body such that the two devices can ‘see’ one another without your body blocking their communication.

Checklist and Additional Resources

Have you created your Omnipod ID and password?
Have you completed your onboarding? (Did you see the ‘Onboarding completed!’ screen and did you get the confirmation email)?
Do you have a vial of rapid-acting insulin for your training?
Are you wearing an active Dexcom Sensor using the Dexcom app on a compatible smartphone and ensured your receiver is switched off?

Additonal Resources

To be fully prepared for your Omnipod 5 training we encourage you to watch the How to Videos.

These and other additional online resources can be found here.

Next up...

If you are new to Omnipod, we know that changing therapy can be overwhelming. Here you can find some information to support you in your Omnipod journey.

Omnipod Resources

*The Dexcom G6 and G7 sensors are prescribed separately.
† The Dexcom G6 or G7 sensor must be used with the Dexcom G6 or G7 mobile app respectively.
‡The Omnipod 5 System is indicated for use with NovoLog®/NovoRapid®, Humalog®, Trurapi®/Truvelog®/Insulin aspart Sanofi®, Kirsty®, and Admelog®/Insulin lispro Sanofi U-100 insulin.
§Pod placement examples based on Sensor placed on back of arm.

In preparation for starting on Omnipod 5 please follow guidance from your HCP regarding any changes to current therapy, including any insulin therapy adjustment. You must be trained by your HCP and/or Insulet Clinical team before you start on Omnipod 5.

Omnipod 5 Starter Kit

If you are receiving your training at home, we will send you the Omnipod 5 Starter kit and box(es) of Omnipod 5 Pods. You will also need a vial of the rapid acting insulin prescribed by your HCP.

OR

If you are being trained in the hospital, your Omnipod 5 Starter kit and box(es) of Omnipod 5 Pods will be there. Remember to take a vial of the rapid acting insulin if you are using this already.

If you are expecting delivery of your Omnipod 5 Starter kit and Pods, and have not received these within 3 days of your scheduled training, please contact Customer Care.

Dexcom sensor

Please come to training wearing an active Dexcom G6 or Dexcom G7 sensor using the Dexcom app on a compatible smartphone and ensure your Dexcom receiver is switched off.* FreeStyle Libre 2 Plus sensor

FreeStyle Libre 2 Plus sensor

Please ensure your healthcare provider has provided you with a prescription for FreeStyle Libre 2 Plus sensors.
If you are currently using a FreeStyle Libre sensor, continue to wear this sensor when you attend your Omnipod 5 training.
Please bring a new, unopened FreeStyle Libre 2 Plus sensor with you to the Omnipod 5 training.*